Process Innovation and Design 

Course Description

The Process Innovation and Design course follows a systematic innovation roadmap, as featured in the best-selling book, “The Innovator’s Toolkit”, to identify intractable problems or unmet needs, generate novel and unusual ideas, analyze the most promising concepts, develop robust solutions, and test the end product or process. This course offers you the opportunity to work on real business challenges with guidance from innovation experts. With a hands-on, applied focus, this course teaches innovation and design thinking in a workshop environment that focuses on redefining innovation from a black area to a systematic problem-solving science.

Location - Orlando, FL

Delivery Mode: 
In Person
4 days
CEU Credits: 


Course Overview

Learning Objectives

Upon completion of this course, participants will be able to:

  • Solve business problems using a variety of innovation and design tools.
  • Understand how the outputs of some tools flow as inputs into other tools along the chain of innovation and design.
  • Identify unarticulated customer needs and get to the heart of your innovation and design dilemmas.
  • Discover alternative solutions using innovative problem-solving tools.
  • Develop ideas into solutions and demonstrate success with prototyping and piloting.
  • Apply a roadmap for innovation and design to solve business problems with measurable success.


Pre-class reading assignment

Who Should Attend?

  • Anyone who needs an innovative approach to problem-solving, or to new product, process or service design.
  • Expert problem solvers and Lean Six Sigma practitioners who desire more knowledge, skills and tools.
  • Candidates enrolled in the Lean Methods Group Master Black Belt or Lean Master program.
  • Professionals in R&D, product development, product management and marketing.

Unlike most creativity courses that focus only on idea generation and design courses that focus only on refining existing ideas, this course teaches you a diverse set of tools within a complete roadmap that takes you from problem identification to ideation to implementation to commercialization.

The Process Innovation and Design course follows a systematic innovation roadmap, D4 (Define, Discover, Develop and Demonstrate) to identify unmet customer needs, generate ideas to fulfill those needs, analyze the most promising solutions and test the end product/process. It enables you to do this within a purely innovation context, or as an enabler to your Lean Six Sigma program or project.


D4 Pipeline: Define, Discover, Develop, Demonstrate

This course offers you the opportunity to work on a real business issue with guidance from the innovation experts behind The Innovator’s Toolkit: 50+ Techniques for Predictable and Sustainable Organic Growth. As a participant, you’ll learn the authors’ unique approach for innovating and designing new products, services, processes and business models.

Techniques learned and applied in this course include but are not limited to:


  • Jobs To Be Done
  • Outcome Expectations
  • Ideal Innovation
  • Job Scoping
  • Kirton Adaption-Innovation
  • Nine Windows


  • Resource Optimization
  • Random Stimulus
  • Imaginary Brainstorming
  • Structured Abstraction
  • Concept Tree
  • Six Modes of Thinking


  • Function Structure
  • Morphological Matrix


  • Mistake Proofing
  • Prototyping & Piloting

With a hands-on, applied focus, this course teaches innovation and design tools in a workshop environment—complete with interactive lectures, practice exercises for each tool, simulations, and individualized mentoring on your real problems and challenges. You’ll practice solving mini problems and case studies throughout the course and apply the full spectrum of thinking and tools to solve a bigger problem toward the end. 

There are 20 PDUs available for this course.

Innovation Roadmap

  • Job to be Done
  • Job Scoping

Outcome Expectations

  • Cognitive tools
  • Resource Optimization

Creative Challenge

  • Advanced Brainstorming techniques

Separation Principles

  • Six Modes of thinking

Function Structure/Morphological Matrix

  • Case Study
  • Review

System Requirements: Internet connection with modern browser

Operating System: Microsoft Windows (7 and higher) or Apple Mac OS X

Display Properties Setting: Minimum 1024 x 768 screen resolution

Recommended Browsers: Chrome, Firefox, Safari, Edge

For the best experience and optimum security, we recommend that you keep your browser up to date.

Legacy browsers with known issues:

Internet Explorer 10 and below

Safari 7 and below

Note: the course content requires that any pop-up blocker be disabled

Lean Methods Group reserves the right to cancel or re-schedule courses and to change instructors. We will do our best to ensure you are aware of changes six weeks prior to the course start date. Please be advised that in the event of a course cancellation, Lean Methods Group is not responsible for airfare penalties or other travel-related expenses you may incur.

While we recognize the need to cancel due to unforeseen events, we kindly ask that you consider the other students in this course when cancelling your enrollment. We ask for six weeks advance notice so that we may fill your spot and ensure a fun class for the other students.

  • Requests for cancellations/transfers received at least six weeks before the start of the course receive a full refund/transfer to another workshop
  • Requests received within four weeks of the course shall receive a 50% refund.
  • After the course starts, there are no refunds or transfers.
  • Registrants who fail to attend without advance notice are liable for the entire course fee.
  • We can transfer your course fees to another Lean Methods e-learning or instructor-led course of your choice.

You must successfully complete the entire course or program before IACET CEUs, PDUs and a Certificate of Completion can be awarded.